Shipments and returns
Your pack shipment
Packages for in stock items are generally dispatched within 7 days after receipt of payment and are shipped via NZPOST with tracking and drop-off without signature. Whichever shipment choice you make, we will provide you with a link to track your package online via the shipping company.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total size and weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect objects.
Boxes are amply sized and your items are well-protected. If you open and find you package has been damaged, please notify us immediately. Failure to notify is within 7 days will result in difficulty or our inability to process your claim, so please do not hesitate in contacting us if your package is damaged.
Returns
Please do not immediately return your goods if you find them to be damaged or you are claiming a warranty repair. Please contact us first for an RMA authorization before returning your item.