Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via NZPOST with tracking. If you prefer delivery by drop ship you will need to contact us with delivery instructions.

Shipping fees include handling and packing fees as well as courier costs. Handling fees and transport fees vary according to total weight and number of units. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Returns

We do not accept returns except in the case of faulty items and in accordance with the Consumer Guarantee legislation of Australia and NZ. Faulty Items will be replaced. If you wish to return an item a restocking fee may apply.